Our Privacy Policy

Effective Date: 20th June 2026

At Support With Strength, we are committed to protecting your privacy and ensuring your personal information is handled with care, respect, and confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our support coordination services.

1. Information We Collect

We may collect personal information from you when you:

Enquire about or engage in our services
Complete forms (online or in-person)
Communicate with us by phone, email, or message
Participate in meetings, assessments, or planning discussions

The types of information we may collect include:

Name, address, phone number, and email address
NDIS plan details (goals, budgets, supports, service agreements)
Relevant medical, health, or support needs (only where necessary)
Emergency contact information
Notes from meetings or communications related to your supports

2. How We Use Your Information

We only use your information to provide you with personalised support coordination and related services, including:

Booking and managing appointments or meetings
Supporting you to navigate your NDIS plan and connect with providers
Communicating with you about your supports and goals
Meeting compliance and reporting obligations under the NDIS
Responding to your questions, feedback, or concerns

We will not use your information for marketing or advertising purposes without your explicit consent.

3. Sharing of Information

Your personal information will only be shared:

With your consent (for example, when connecting with service providers)
Where required by law (e.g., to comply with legal or safeguarding obligations)
With trusted third parties who assist in providing our services (e.g., secure IT systems), bound by confidentiality agreements

We will never sell, trade, or rent your personal information.

4. Storage and Security

We take all reasonable steps to protect your information from loss, misuse, or unauthorised access. Your information is stored securely in password-protected systems and is only accessible to authorised staff.

5. Access and Correction

You have the right to:

Request access to your personal information held by us
Ask for corrections if your details are inaccurate, incomplete, or out of date

To make a request, please contact us using the details below.

6. Retention of Information

We keep your personal information only as long as it is required for service delivery and compliance with legal obligations. After this period, information is securely destroyed or de-identified.

7. Your Rights

You can:

Withdraw your consent to share information at any time
Make a complaint if you believe your privacy has been breached

We will respond to all requests promptly and respectfully.

8. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, update, or make a complaint about your personal information, please contact us.